RETURN and REFUND POLICY

RETURN & REFUND POLICY

Last Updated: October 3, 2026

At ROAM & FUNCTION™, we want you to feel confident about your purchase. If something isn’t right, we’re here to help.

Please review the policy below before requesting a return, refund, or replacement.

Physical Product Returns

Unless otherwise stated on the product page, eligible physical products may be returned within 30 days of delivery.

To be eligible for a standard return, the item must generally be:

In the same condition in which it was received
Unused or showing no signs of use beyond what is reasonably necessary to inspect the product
Returned with its original packaging, accessories, manuals, components, and other included materials when applicable
Accompanied by proof of purchase from ROAM & FUNCTION

Products that are used, altered, damaged after delivery, missing components, or returned outside the applicable return period may not qualify for a refund.

Start a Return Before Sending Anything

Please do not return a product without contacting us first.

To request a return, email:

roamandfunction@yahoo.com

Please include:

Your name
Order number
Product you wish to return
Reason for the return
Photographs when the item is damaged, defective, or incorrect

If your return is accepted, we will provide instructions regarding the appropriate next steps and return destination.

Items sent to an address without prior return authorization may not be accepted or processed.

Because products may be fulfilled from different locations, the original shipping address or address appearing on a package may not be the appropriate return destination.

Damaged, Defective or Incorrect Products

Please inspect your order after delivery.

If you receive an item that is damaged, defective, or materially different from what you ordered, contact us promptly at roamandfunction@yahoo.com.

Please provide your order number, a description of the issue, clear photographs of the product, and photographs of the packaging when relevant.

Please retain the product and packaging while your request is being reviewed.

Once the issue has been evaluated, we will provide the appropriate resolution, which may include a replacement, refund, or other remedy, depending on the circumstances and applicable law.

Change-of-Mind Returns

Eligible physical products may be returned within the applicable return period if you change your mind, subject to the conditions described in this policy.

Unless otherwise required by law or stated by ROAM & FUNCTION, return shipping costs for change-of-mind returns are the customer's responsibility.

Original shipping charges, if any, are generally non-refundable unless the return results from our error, a defective or damaged product, or applicable law requires otherwise.

Non-Returnable Items

Certain products may not be eligible for return, including:

Digital products and downloadable content once access or delivery has occurred, except where required by law
Gift cards
Products marked Final Sale
Personalized or customized products
Products that cannot be returned for health, hygiene, or safety reasons once opened or used, when applicable
Products damaged through misuse, improper handling, unauthorized modification, or ordinary wear and tear

Any product-specific return restrictions will be disclosed on the applicable product page when appropriate.

If you're unsure whether an item is eligible for return, please contact us before sending it.

Digital Products

Because digital products are delivered electronically and cannot be physically returned, digital purchases are generally final sale once the digital content has been delivered, downloaded, or accessed, except where otherwise required by law.

However, if you experience a technical issue that prevents you from accessing your purchase, contact us. We will make reasonable efforts to help resolve the problem.

If you accidentally purchase the same digital product more than once, please contact us so we can review the duplicate transaction.

Digital purchases are for the purchaser's personal use unless expressly stated otherwise and may not be redistributed, shared, reproduced for resale, sublicensed, or commercially resold.

Refunds

Once an eligible returned physical product is received and inspected, we will notify you regarding the status of your refund.

If approved, the refund will be issued to the original payment method used for the purchase.

Please allow additional time for your bank, credit-card issuer, or payment provider to process and post an approved refund.

Processing times after a refund has been issued are controlled by the applicable financial institution and may vary.

Exchanges

We do not currently offer traditional direct exchanges.

If you need a different eligible product or variation, contact us for assistance. Depending on the circumstances, you may need to complete an eligible return and place a new order.

For damaged, defective, or incorrect merchandise, please contact us before placing another order so we can determine the appropriate resolution.

Order Cancellations

If you need to cancel an order, contact us as soon as possible.

We will make reasonable efforts to accommodate cancellation requests before fulfillment begins. However, once an order has entered processing or has shipped, cancellation may no longer be possible.

If the product is eligible for return after delivery, you may request a return in accordance with this policy.

Digital orders that have already been delivered or accessed may not be eligible for cancellation or refund except where required by law.

Refused & Undeliverable Packages

Customers are responsible for providing accurate and complete shipping information.

If an order is returned because of an incorrect or incomplete address, refusal of delivery, or another delivery issue attributable to the customer, additional shipping charges may apply before the order can be resent.

Any refund available for an undeliverable or refused order will be determined after the merchandise has been returned and reviewed.

Late or Missing Refunds

If we have confirmed that a refund was issued but you have not received it, please first check with your bank, credit-card issuer, or payment provider.

Financial institutions may require additional processing time before a refund appears.

If the expected processing period has passed and your refund is still missing, contact us at roamandfunction@yahoo.com.

Returns & Shipping

Our Shipping Policy contains additional information regarding processing, delivery, tracking, separate shipments, delayed packages, and shipping-related issues.

The Shipping Policy and this Return & Refund Policy should be read together where applicable.

Your Consumer Rights

Nothing in this policy is intended to limit or exclude any rights or remedies that cannot legally be limited or excluded under applicable consumer-protection law.